This is an expert role with the responsibility for maintaining close collaboration with HQ-IT Customer Service Application led to ensure Airtel Nigeria is delivering business results expected on Customer Service Application domain.

Responsibilities:

The Customer Service Application SME is responsible for:

• Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria.
• Leading delivery of projects of applicable domain in Airtel Nigeria that attribute to the success of Airtel Nigeria business by collaborating with cross functional teams.
• Promoting continuous improvement of processes and delivery of results within assigned domain. Ensuring business value creation through simplifying application design, simplifying customer experience and efficient deliveries.
• Optimizing change requirement delivery for faster time to market and ensuring first time right efficiency.

Managing Timely Rollout of Projects:

• Ensuring appropriate Governance mechanisms for successful implementation of projects.
• Delivering On-schedule, on-budget of IT solutions to facilitate commercial products delivery.