Hotel Receptionist duties and responsibilities

Hotel Receptionists are responsible for ensuring that the needs of the hotel’s guests are met, and they typically perform multiple duties throughout the course of each shift. While specific Hotel Receptionist job duties and responsibilities may vary slightly depending on the needs of the hotel and size of its additional staff, they generally include:

Answering incoming telephone calls from prospective and existing guests

Assisting guests with hotel reservations

Assigning rooms and suites to guests

Processing credit card transactions for lodging, room service and other hotel costs

Transferring phone calls to guest rooms

Providing guests with wake-up phone calls

Assisting with guest requests and complaints

Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)

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General computer knowledge

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Pleasant demeanor when interacting with hotel guests

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Good communication skills

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Organizational skills

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Ability to multitask

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Willingness to learn hotel computer system/software

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Problem-solving skills

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Customer service skills