Jobpress - NG

Manager - Fulfilment Assurance and Billing FAB Services.Enterprise Business NG

Full Time8 months ago
Employment Information
  • Understand the business requirements of the Client Success team and conduct robust analysis that would support the design and deployment of effective solutions, leveraging robust business analysis and change management practices and frameworks.
  • Facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders.
 
Description:
  • Drive the enhancement of delivery and support processes (fulfillment, assurance, billing, reporting, etc.) associated with various solutions (voice, data, converged/ICT) based on relevant market and business needs.
  • Adopt robust business analysis practices to ensure adequate solutioning and architecting.
    • Facilitating cross-functional engagements with relevant stakeholders in EB- segments, Clients services, Sales, Business Development and outside EB to support requirement reviews, analysis, management, and documentation with the aim of delivering business value.
    • Document detailed business requirements for the proposed concepts and business constructs from key stakeholders.
    • Ensure the robustness of testing and delivery of a solution that meets customers’ needs.
  • Drive E2E management of the initiative development process in terms of quality, timely delivery, and scope management.
    • Facilitate effective scoping and phasing of initiatives, ensuring deliveries are within agreed timelines;
    • Serve as the product owner for all FAB-related deployment activities, effectively carrying out all responsibilities of the product owner as defined by the SCRUM framework.
    • Drive an ongoing review of existing processes and automation requirements in line with technological advancements.
    • Regular coordination with the quality assurance and testing teams for scripting test cases, product validations, spotting any deviations from the agreed business requirements, and performing periodic product quality and performance checks to improve product quality via:
      • Rendering support in fixing issues identified
      • Or raising change requests where necessary to facilitate improvements and enhancements.
    • Ensure full integration of quality management processes within all activities of Propositions and Product Development Group and ensure full compliance with telecommunications license provisions, sector regulations, and competition laws.
  • Performance management and reporting: interlocking with the business intelligence team to ensure product performance and revenue insights are accurately reported and consistently monitoring product performance if there are any deviations from the budget, with the aim of:
    • Investigating any anomalies in the product configuration
    • Engaging the segments/CVM team and suggesting possible interventions to improve the product performance.
    • Engaging IT operations in the event of possible defects and resolutions
  • Contribute to effective change and transition management as part of the GTM planning and execution.
    • Maintain and manage a transition checklist to govern the go-live/transition to production process.
    • Establish post-implementation monitoring and early-life support structures, facilitating the early resolution of issues. 
  • Work with the Enterprise GTM team to develop effective in-life marketing communications and processes for enterprise solutions propositions, products, and services compatible with MTN Nigeria processes.
     
 
Education:
 
  • First degree in any related discipline (Engineering, Sciences, Technology, etc.)
  • A master’s degree in product development, business analysis, system engineering, or project management will be an added advantage.
  • Fluent in English and the language of the country preferable.
 
Experience:
6–13 years’ work experience, including
  • 3 years or more in a similar solution architecting capacity (good knowledge of fulfillment, assurance, and billing journey) within the ICT space
  • E2E customer lifecycle management experience is an added advantage.
  • Advanced business analysis and solution architecting experience
  • Proven experience in project management, scrum, change management, process improvement, and product development.
  • Good understanding of systems, networks, mobile telecoms, mobile applications, and emerging technologies
  • Good knowledge of data architecture and structuring is advantageous.
  • Experience working in a global or multinational enterprise (understanding emerging markets is advantageous)
  • Work experience across diverse cultures and geographies is advantageous.
 
 
 
 

ABOUT US

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

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Manager - Fulfilment Assurance and Billing FAB Services.Enterprise Business NG
MTN NIGERIA
Manager - Fulfilment Assurance and Billing FAB Services.Enterprise Business NG
1 Vacancy-Full Time
MTN Nigeria - Lagos Office (Falomo Round about, Ikoyi), Lagos, Lagos, Nigeria
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