Jobpress - NG

Team Lead - Nursey Operations and Outbound.Enterprise Business NG

Full Time8 months ago
Employment Information
Division: Enterprise Business
 
Mission:
Lead and manage a team of client success partners to deliver excellent customer support, implement order fulfillment requests, and execute customer support operational plans.
Drive general customer engagement and manage broadcast customer communications.
Drive compliance with regulatory and internal audit requirements.
 
Description:
Drive regional achievement of auto payment channel adoption and target.
Resolution of Onboarding Issues: 90% of onboarding issues are resolved within a calendar month.
Ensure key customer data is adequately captured and prompt documentation of transactions, and collect data and information on customer care needs and issues.
Nursery accounts Handover and onboarding of 95% of new customers handed over within 60 days and onboarded within OLAs (72 hours for enterprise postpaid, 24 hours for prepaid/subscription services)
Resolution of Onboarding Issues: 90% of onboarding issues are resolved within a calendar month.
Assist in monitoring customer relationship management (CRM) operations, identifying trends, and delivering optimum service to customers.
Ensure adherence to schedules and other defined rules and regulations within order management and that procedures are followed to promote meaningful communications between customers, Account partners, and client success partners.
Capture sales fulfillment requests and complaints, ensure prompt completion of requests at a higher standard than expected from the team, and ensure requesters are informed of their status in the fulfillment process.
 
Education:
First degree in any relevant discipline
Fluent in English
 
Experience:
3–7 years’ experience in an area of specialization, with experience in supervising others
3–4 years’ experience working in a medium-to-large organization.
3–4 years’ experience in channel, order, inventory, and customer management
Experience in the use of data analytics tools and apps
Must have good hands-on knowledge of Microsoft Excel.
Strong analytical and reporting skills
Leadership Skills
 
 
 

ABOUT US

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).

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